Terms & Conditions

These terms and conditions apply to all services provided by Playful Pals Pet Care. By making a booking, you agree to be bound by these terms.

📋Services Provided

I offer the following services:

•       Dog Walking – individual or group walks, maximum 2 dogs at one time

•       Drop‑In Visits – home visits to feed, water, toilet and care for pets

•       Overnight Home Sitting – staying in your home to care for your pets and property

•       Wedding Dog Chaperone – collection, transport, care and supervision of your dog throughout your wedding day

All services are offered on an ad hoc basis only — no ongoing regular booking commitments are made unless agreed in writing. Availability is subject to existing bookings and capacity.

📅 Booking and Availability

• All bookings are confirmed only once details have been agreed and any required deposit or payment has been received.

• Wedding chaperone bookings: Please book as early as possible — dates are reserved on a first‑come, first‑served basis and can get booked up quickly. A non‑refundable deposit may be required to secure your date.

• For all services, please provide as much notice as possible; same‑day bookings will be accepted only if I have availability.

• I will confirm all bookings in writing (email or message) with dates, times and service details.

🧑‍⚕️ Pet Health and Safety

• You must inform me of any health conditions, allergies, medications, behavioural issues or special requirements your pet has — this information will be treated confidentially.

• If your pet requires medication, clear written instructions must be provided. I will administer medication as instructed but cannot accept responsibility for any reactions or side effects.

• In the event of an emergency or illness, I will make every effort to contact you or your nominated emergency contact immediately. If urgent veterinary treatment is required and I cannot reach you, I am authorised to seek treatment at your expense.

🚗 Transport and Travel

• Wedding chaperone and any other services involving travel: I will transport your pet safely and securely, complying with all legal requirements for animal travel. This means your dog will need to have a harness for transport.

• I am happy to travel within Cumbernauld; travel outside this area may incur an additional fee, which will be agreed before booking is confirmed.

• You are responsible for ensuring your pet is suitable for travel and comfortable being transported.

🏟️ Venue and Property Access

• Wedding chaperone: You are responsible for confirming that your venue permits dogs and for sharing all venue rules and restrictions with me in advance. I will follow all venue policies while on site.

•  For drop‑in visits and overnight sitting, you will provide me with secure access to your home (keys, access codes or arrangements for entry/exit). I will treat your property with care and respect, and keep access details secure.

• I am not responsible for any damage or loss to your property caused by your pets, or damage caused by structural faults, wear and tear, or unforeseen events.

💰 Fees and Payment

• Fees vary depending on the service, duration, number of pets and travel required. Current rates are available on request or listed on my website.

• Payment is due as agreed — this may be on booking, before the service commences, or immediately after. Accepted payment methods: bank transfer or cash.

• Wedding bookings: A deposit of £50 is required to secure your date, with the balance payable 1 week before the wedding date.

•  Any additional costs incurred at your request (e.g. extra travel, supplies, or special arrangements) will be charged separately.

❌ Cancellations and Changes

•  If you need to cancel or change your booking, please let me know as soon as possible.

•  General bookings:

  • • •    Cancellations made more than 48 hours before the service start time: no charge or full refund.

      •    Cancellations made within 48 hours: 50% of the total fee may be charged.

      •    Cancellations made within 24 hours or non‑attendance: full fee is payable.

• Wedding chaperone bookings:

  • • •   Deposits are non‑refundable once the date is secured.

      •   Cancellations made more than 8 weeks before the date: 50% of the total fee will be payable.

      •   Cancellations made within 8 weeks: full fee is payable.

• If I am unable to provide the service due to illness, emergency or unforeseen circumstances, I will refund any payments you have made in full or arrange alternative cover where possible.

🤝 Responsibilities and Liability

• I will take all reasonable care and attention when caring for your pets and property.

• I cannot be held responsible for any injury, illness, loss or behavioural changes to your pet while in my care, unless caused by my negligence or wilful misconduct.

• You remain fully liable for any damage or injury caused by your pet to people, property or other animals.

•                    I am fully insured for public liability and care, custody and control of animals — details of insurance are available on request.

📸 Photos and Updates

•  I may take photos or videos of your pets during services to send to you as updates.

•  With your permission, I may also use these images on my website or social media to showcase my services — if you do not wish this to happen, please let me know.

📞 Contact and Emergencies

•   You will provide me with up‑to‑date contact details and an alternative emergency contact person.

•  I will keep you updated throughout your booking, and will contact you immediately if any concerns or issues arise.